Contact & FAQ
Most asked questions, contact details & directions
Can I cancel my booking?
Rate types
Prices include all taxes and fees.
Flexible rate
- Payment: The total amount will be charged 2 days before your arrival.
- Cancellation: You can cancel for free up to 2 days before your arrival. If you cancel later or do not show up, the full amount will be charged.
Example: If you arrive on July 20, you can cancel for free until July 17 at 11:59 PM (local time).
Non-refundable rate
- Payment: The total price will be charged at the time of booking.
- Cancellation: There is no refund if you cancel, change your booking, or do not show up.
Booking on our website
Booking on other platforms
If you book through platforms like Booking.com, you can only cancel flexible rate bookings directly on those platforms, following the rate conditions mentioned above.
I have a question, what is the best way to reach you?
You can also call our accommodations directly or send an email. You can find the phone numbers and email addresses below under ‘Contacts’.
I have a question, what is the best way to reach you?
It is possible to make a reservation by email at booking@mynext.at or by phone.
Are group bookings possible? Is there a discount?
Group inquiries are possible; please write directly to booking@mynext.at
Is breakfast and/or dinner available?
Breakfast
We offer breakfast at the following locations:
- Hotel Leo
- Hotel Rudy
- Johannesgasse Apartments
Dinner
We do not offer dinner at any of our locations.
Reservation Office
For questions or information about group reservations, please contact us here.
Contacts
Hotel Leo
- Untere Augartenstraße 31, 1020 Vienna
- leo@mynext.at
- +43 677 630 620 69
Johannesgasse Apartments
- Johannesgasse 6, 1010 Vienna
- johannesgasse@mynext.at
- +43 677 630 620 69
Riverside Hotel Salzburg
- Strubergasse 1, 5020 Salzburg
- salzburg@mynext.at
- +43 677 624 777 91
Hotel Rudy
- Schelleingasse 36, 1040 Vienna
- rudy@mynext.at
- +43 677 627 408 48